TO VIEW PRICES & PLACE ORDERS Login Register

  • + I want to buy from you, but I can’t see the prices?

    To be able to see wholesale prices and make an order you need to register with us. You can see the prices once we activate your account and send you log-in details.

  • + How do I register?

    Buyers can sign up by following the Buyer registration form, filling out the application and attaching the relevant documentation required for the verification of your business. Applicants may be required to submit: Business licenses, permits and purchase invoices. This is used to validate your business - the documentation supplied must match your business details. Once your membership has been granted you will receive a confirmation email giving you access to the latest fashions from wholesale sellers selling on the platform.

  • + Why do you need to verify my information before granting me access?

    TradeGala is an online wholesale fashion market place designed for genuine retailers to purchase wholesale fashion from sellers. In order to protect our wholesale fashion sellers a verification process has been put in place to ensure that all product purchases are made by genuine wholesale buyers for the purpose of resale.

  • + I am based in UK and I don’t have registered company, as I sell on eBay, through Social Media or I have a market stall. Can I still order from you?

    We investigate each application on a case-by-case basis. While registering, please, provide as many business details as you can, such as link to your online shop. We might get back to you with an email asking for further details, prior to activating your account.

  • + How to I edit my membership information?

    You can make changes to your membership information by visiting the ‘My Account’ section of the website, where you can make changes to your contact details, address, payment details and billing information.

  • + Can you ensure the safety and security of my personal information?

    TradeGala uses the latest technology, featuring firewalls and security systems designed to protect your personal information. We make it our priority to ensure that your privacy and information is secure. For full details of our privacy policy and how we protect your data please click here

  • + What if I forget my password or if I want to change it?

    In either of these cases please follow the below procedure:

    In top right corner of the home page please click "Log-in", on the next screen enter the email address you registered with us and then click "Click here if you've forgotten your password".

    If the system cannot find a hint for your password, or the hint doesn’t help, please click "Click here and we will email you instructions", so an email will be sent to your registered e-mail address in order to reset the password

  • + How can I find specific products on the website?

    You can use our drop-down menus to refine your results by specific categories, vendors and product groups. By inputting keywords into the search bar, you will be able to find the specific products. Searches can also be made using the following: product code/number, company name and the exact name of the product

  • + The website says ‘Notify Me’ when I am trying to add the item to the basket, can I pre order the item and pay in advance?

    If the system says ‘Notify Me’ when you try to add item to the basket it means that this particular style is out of stock at the moment and is not available for ordering. Once the item is back In Stock, you will receive an email notification.

    You can only add to the basket and proceed to checkout with the items which we physically have in stock. We are not taking advance payments for the items yet to come.

  • + The item is available on your site, but after adding to the basket I am getting message ‘Please remove the item to complete the order’. What does it mean?

    If the system asks you to remove the item from the basket to complete the transaction, it means that this particular style is out of stock at the moment and is not available for ordering. You can only add to the basket and proceed to checkout with the items which we physically have in stock

    You can click ‘Notify Me’ to receive an email notification, once the style is back In Stock.

  • + Is there a minimum order?

    Each seller sets a minimum order which is displayed in the product page and at the check-out. You can check out orders from a single seller or from multiple sellers at the same time as long as you reach the minimum order threshold per seller.

  • + Can I make one order from different sellers?

    Of course! Your order will be separated into sub-baskets per seller so you can easily order just from one or all at once. All orders are shipped directly by the seller that designed and created it, so there may a minimum order required – you will be able to see details in the seller details and also in your basket.

  • + When will my order be processed?

    Each seller stipulates their own lead times for shipping – please refer to the product page, seller portal or basket for details

  • + What is the TradeGala Payment Guarantee?

    The security of our Buyers is very important to us which is why we created our Payment Guarantee. For every order you make to one of our registered Sellers your payment is held in trust until you have received and are happy with your order. Find out more on our Payment Guarantee page. Find out more here

  • + What is a Premium seller?

    Our premium sellers offer free shipping to the UK on orders with a value of £150 or more, and to the EU and US on orders with a value of £300 or more. Find out more here

  • + What is an Exclusive seller?

    Our exclusive sellers offer their products to hand-chosen boutiques and retailers, thus maintaining location exclusivity for their clients. If you would like to buy from an exclusive seller you may apply using the tools provided and the seller will grant you access to view and purchase their products if you meet their requirements

  • + I have already submitted my order - can I change it?

    There is no possibility to make any changes to the order once it has been paid and confirmed. If it has not yet been shipped it must be cancelled fully, then you can raise it again.

    If the order has been already dispatched you have to follow the Returns Procedure.

  • + How do I return/exchange an item?

  • + Do I have to pay customs or shipping duties for international shipments?

    Sellers on TradeGala are located throughout the world (their location will be clearly stated in the product details). International shipments are subject to import duties, customs taxes and/or fees imposed by the destination country. These charges are typically due when the shipment reaches the destination country. Please note that TradeGala has no control over import charge. Please contact your local customs office for further information before placing your order.

    All such custom duties, taxes or fees are the responsibility of the buyer (even if you refuse any shipments upon delivery). International shipments may be inspected by customs authorities and it is the buyer’s responsibility to comply with all laws and regulations of the destination country.

  • + Am I allowed to use the pictures of the product?

    Yes, you can use the pictures of the products sold by us but only to re-sell the product and not for any other Marketing / Advertising/ Promotional activities outside of your own retail shop or website. You can use the pictures ONLY for the products you bought from us. Please read our terms and conditions for more information on using pictures.

    It is also advisable to have a look at our Terms and Conditions, where you can find more info about how to use the pictures.

  • + Still got questions?

    Please don’t hesitate to contact us for more information

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  • + How do I register?

    Sellers can sign up by following the Seller registration form, filling out the application and attaching the relevant documentation required for the verification of your business. Applicants may be required to submit: Business licenses, permits and purchase invoices. This is used to validate your business - the documentation supplied must match your business details. Once your membership has been granted you will receive a Seller Services Agreement which you will need to complete and sign, followed by a confirmation email giving you access to your sales portal where you can upload your products and start selling

  • + How much does it cost to register?

    There are no sign-up fees or hidden charges, we collect commission on fulfilled orders only so no-sale, no-charge! Please contact us to find out the seller plans we have available

  • + How to I edit my membership information?

    You can make changes to your membership information by visiting the ‘My Account’ section of the website, where you can make changes to your contact details, address, payment details and billing information. Some information cannot be changed in the Seller Profile once saved – please simply contact us to amend any information that you are unable to update manually.

  • + Can you ensure the safety and security of my personal information?

    TradeGala uses the latest technology, featuring firewalls and security systems designed to protect your personal information. We make it our priority to ensure that your privacy and information is secure. For full details of our privacy policy and how we protect your data please click here

  • + What if I forget my password or if I want to change it?

    In either of these cases please follow the below procedure:

    In top right corner of the home page please click "Log-in", on the next screen enter the email address you registered with us and then click "Click here if you've forgotten your password".

    If the system cannot find a hint for your password, or the hint doesn’t help, please click "Click here and we will email you instructions", so an email will be sent to your registered e-mail address in order to reset the password

  • + How many items can I sell on TradeGala?

    Sellers can start selling with a minimum of 10 styles, however there is no maximum! We recommend you offer at least 2 packs (16 individual pieces) per style, however the more stock you offer, the more sales you are likely to achieve

  • + Do I have to sell individual pieces?

    We highly recommend that you split your stock into 50% packs (same style in a range of sizes) and 50% individual pieces as boutique buyers are much more likely to buy a range of individual pieces in different colours and styles. However, you can sell 100% packs or 100% individual pieces – whichever works best for you!

  • + I’ve made a sale but it doesn’t appear on my statement. Why?

    An order is only considered fulfilled when it has been "Partially Shipped" or "Fully Shipped" at which point it will appear on your statement and commission will be calculated accordingly

  • + Do you charge commission on shipping charges?

    No. Commission is only calculated on the total cost of the order, irrespective of shipping charges

  • + I’m going away and won’t be able to process orders for the next 2 weeks. What do I do?

    We have a vacation functionality feature as part of our seller dashboard – you can update your lead times or disable your products in just a few clicks

  • + A buyer has contacted me directly in relation to their order, should I reply?

    For your own security you should not respond to clients directly. Any direct contact made to a buyer for any reason, even if they contact you first, cannot be used as evidence in any dispute and could result in the suspension of your account. Please forward any communication to TradeGala and we will contact the client on your behalf.

  • + How do I choose which plan is best for me?

    Each Seller plan is created to complement the different types of vendors and their requirements. If unsure we recommend you register with the Basic plan which is the most flexible. You can always change your plan at a later date if you need to.

  • + How do I change my seller plan?

  • + Are buyers screened prior to registering with TradeGala?

    We screen all potential customers prior to granting access to TradeGala, including credit checks and business standing, so you can be sure that your products are presented to buyers who are motivated and financially qualified to do business with you

  • + A client has left an unfair review on my page – what should I do?

    We will remove any neutral or negative feedback on your store where the feedback comment refers to a problem with the courier shipment or where a dispute has been resolved in your favour – please contact us if need assistance with this

  • + I offer exclusivity to my buyers based on location. Can I do this on TradeGala?

    You can accept buyers upon application only by signing up for our Exclusive Seller upgrade

  • + There is a site-wide discount code – am I liable for the cost of the discount?

    We will give you advance notice of any site-wide offers that we plan to run in order to increase your sales. You will be liable for any costs incurred from participating in these special offers, however if you would like to opt out of these discounts please just let us know!

  • + Can I offer my own promotion code or discount?

    Yes – you can set up a discount or promotion code specific to your store on your seller portal – just follow the steps provided.

  • + I have received a commission invoice – do I need to pay this?

    No, the commission invoice is for your records only. Commission is automatically deducted from your account (as shown on your monthly statement) and you will receive payment minus commission charges.

  • + Still got questions?

    Please don’t hesitate to contact us for more information

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