Payment Protection

• Every transaction is protected using our advanced encrytion technology.
• If your order doesn't arrive or it doesn't match the product description, we can refund you.
• We constantly monitor our sellers to make sure that they meet our high standards.

We’re committed to your safety and satisfaction when shopping with us, which is why we have created our TradeGala Payment Guarantee. The guarantee covers all purchases made on our website, both with regards to timely delivery and the condition of your items.

Your payment is protected from the time you order your items until they have safely arrived at your location - undamaged and as described.

All of our sellers are handpicked to make sure that they provide the best possible products & service, and we constantly monitor their service level to ensure that it meets our high standards. However, in the unlikely event of an issue we’re here to help. Please contact us with any issues you may have and we will liaise with the seller on your behalf to provide you with a solution.

• For your own protection, please do not attempt to contact sellers directly – we cannot assist with disputes or problems made outside of the TradeGala platform
• Always check each seller’s T&C’s, delivery details and shipping time, as they can vary from seller to seller. You can also check out their reviews to find out what other buyers think.
• Make sure you provide the correct shipping details - failure to do so can result in delays.
• Check that your order is correct as soon as you receive it – you have 14 days from the date of delivery to report any problems, don’t leave it too late!
• Remember, we’re here to help. Don’t hesitate to contact us if you need assistance.